Agent Spotlight
IT Service Desk
Your first-line IT support. Automated, reliable, and always available.
Our IT Service Desk agent answers IT support calls, resolves common issues, and routes complex cases to your team. Fast, accurate, and 24/7.
High Volume, Repetitive Calls, Slow Resolution. Does that sound familiar?
Internal IT service desks are under pressure. Password resets, access requests, printer issues, and system outages flood the phone lines. Long resolution times frustrate employees and overload your IT staff. The AI Voice Agent acts as your always-on first responder, solving routine tasks instantly and escalating only what truly needs human attention. VIP service for certain people needed? No problem. Define your escalation routes.
“Your most reliable service desk agent works 24/7 and never misses a ticket.”
Empower Your IT Team with an AI First Responder.
- Handles Tier-1 IT support calls instantly with natural conversation.
- Guides through troubleshooting steps for common issues.
- Creates or updates service tickets automatically.
- Escalates complex problems or VIP requests to the right technician.
- Understands and responds naturally in 70+ languages.
- Available 24/7, across time zones.
Results Teams Report
Business Impact: Cut Response Times. Boost Productivity.
40% faster
Issue resolution speed
60% less
Tier-1 workload reduction
24/7
Support coverage
Higher CSAT
Employee satisfaction
Experience the IT Service Desk live
Start a voice session instantly, or talk to our team for a tailored walkthrough.
How It Works in Practice
From first ring to final resolution, the AI keeps employees productive while keeping your engineers focused.
Flow snapshotHow it works in practice
Seamless integration with your existing systems
Tie the agent into your ITSM, communication, and identity stack without changing workflows.
- ServiceNow
- Jira Service Management
- Zendesk
- Freshservice
- Microsoft Teams
- Slack
- Okta
- Active Directory